Join the Star Grand Hotel team as the Assistant Front Office Manager at The Star Brisbane.The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.As our Assistant Front Office Manager you will supervise the operations of the Front Office department ensuring positive internal and external customer relations whilst actively promoting The Star.A few of your responsibilities:
Ensure positive and exciting environment where safety, flawless delivery and execution of product excellence and service are paramount.
Oversee the effectiveness of guest service, employee performances and development and service enhancement.
Ensure all records, guest and financial documentation are accurately maintained
Assist with the development, training and performance management of staff
Implement and monitor guest related service and departmental policies/ procedures in accordance with organisational objectives.
Performs Night Manager role as required and other duties assigned by Front Office Manager
What we are looking for:
Demonstrated 5 Star hotel front office or reservations supervisory experience
Excellent verbal and written communication skills
Bilingual/multilingual advantageous
Computer literacy in Hotel Property Management/Generic Office Systems
Experience in training & development in a 5 star hotel, desirable
What can we offer you:
Complimentary meal on site every day, including hot meals, sandwich bar and more
Discounted parking available in the city
Up to 30% Discounts across award winning restaurants and accommodation
Career development, training, and courses via The Star Academy - limitless career opportunities
An organisation that values diversity, teamwork and being your best self
Mental Health and Wellbeing services
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Paid training, ongoing career development opportunities
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.It's your moveMake your next move by clicking the link below.Advertised: 07 Aug 2025 E. Australia Standard Time Applications close: 25 Sep 2025 E. Australia Standard Time
