Fulfillment Specialist

• Manage order and fulfilment cases in our Fluent platform (training provided).
• Resolve escalations across Customer Care, online, and retail store teams.
• Process online refunds and replacements in line with policy.
• Monitor order queues, spot potential issues, and keep things running efficiently.
• Contribute to reporting and help improve our systems and processes.

• 2+ years' experience in fulfilment, online retail, or customer service.
• Strong problem-solving skills - you enjoy getting to the root of the issue.
• Excellent communication and organisation skills.
• Comfortable using systems and learning new tools (Salesforce experience a plus, not essential).
• A team player who thrives in a fast-paced retail and logistics environment.

• Team culture that's down-to-earth - we work hard, but we also enjoy a laugh along the way.
• Generous staff discounts on our BBQs and outdoor lifestyle products.
• Career growth opportunities in retail operations, logistics, and systems.
• Be part of an iconic Aussie brand that's all about connection, good food, and great experiences.

Barbeques Galore