Expression of Interest - Customer Success Officer - Forex

Chatswood, NSW
Permanent
Full-time

2 months ago

About UsWe are a leading global financial technology company based in Sydney. Established in 2014, the RZ Group has managed over $5 billion in payment transaction volume across 100+ currencies in over 85 countries.With an extensive network of global financial and banking partners combined with the latest cutting- edge financial technology, we are able to facilitate swift, secure, and cost-effective payments seamlessly for customers all around the globe.ResponsibilitiesWe are inviting expression of interests for motivated Customer Success Officers to join our dynamic foreign exchange dealing team. Reporting to the Team Leader, you will be responsible for ensuring our clients achieve their goals by effectively using our products and services. You will act as a liaison between the clients and our internal teams, providing support and insights to enhance customer satisfaction and retention.

Client onboarding: Facilitate a smooth onboarding process for new clients.

Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.

Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.

Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.

Documentation: Maintain detailed and high level of accuracy records in our trading system.

Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.

Requirements

Degree holder in any discipline, bachelor’s degree in finance, economics or a related field.

Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.

Strong knowledge of foreign exchange markets and payment solutions.

Excellent communication and interpersonal skills.

Customer centric, hardworking, detail oriented with a can-do attitude.

Proficiency in MS Office (Word, Excel, Outlook).

Bilingual in English and any Southeast Asian language such as Mandarin, Vietnamese, Thai, Bahasa, or similar.

This is an entry level role, so we are open to seeing graduate candidates as long as you have a keen interest in the finance services industry. In return, we will offer you monthly team building events, birthday leave and a competitive package including bi-annual performance bonus.We are committed to providing a diverse and inclusive workplace. The Ruizean Group is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, colour, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, marital or family status, disability status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

RZ Forex

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