Administration Team Leader

• Being the first point of contact for external stakeholders corresponding, calling or attending the business
• Supporting the administration team members to ensure they are effective and happy, planning for growth
• Coordination of performance planning and review for individual team members, that includes identification and celebration of strengths and achievements
• Supporting CEO's emails, connectivity and scheduling
• Supporting the connectivity and scheduling for the Senior Leadership team
• Curating storage of, access to, and review timelines for, general operational policies and protocols
• Managing day-to-day business continuity by ensuring office amenities are available and any disruptions are quickly resolved
• Ensuring prioritised administration support needs of the organisation have been met
• Ensuring external stakeholders have had a welcoming, timely and effective response to their enquiries or attendance at the client's premises
• Ensuring the mutual communications and commitments within the Senior Leaders Team are well-coordinated
• Making sure access to organisational resources such as workstations, meeting rooms, cars, and office equipment is managed effectively, so stakeholders can access them efficiently and fairly
• Ensuring the day-to-day disruptions to business are kept to a minimum, and resolved quickly
• Delivery of a successful annual program of first point-of-contact services, covering inbox management, incoming calls management, and reception of visitors to premises
• Liaison with Finance on the use of administrative budgets

• Inclusive leadership style, and a warm collaborative interpersonal style
• An inquisitive and analytical mindset, reflecting an active curiosity about how to deepen and extend quality and resolve issues
• Strong time management skills with a high level of attention to detail
• Experience with and success in, general office administrative processes, including phone, email, and records management
• Strong communication skills, experience in liaising with stakeholders, preparing written correspondence, reports and resources
• The ability to work in a team and under limited supervision to establish priorities and meet deadlines
• A deeply-felt value base in support of improving the life chances for people living with disability and their families, especially in respect of choices and inclusion
• Great initiative and the attitude to achieve a quality outcome within a complex environment
• A demonstrated capacity to prioritise, work under pressure and meet deliverables on time and on budget.

Randstad