Process Analyst


  • Docklands, VIC
  • Permanent
  • Full-time
  • 1 month ago
This role can be based in either Sydney, Melbourne or Brisbane - 12 Month fixed term contract, in line with major transformation milestones.

Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Business Process Services team, Operational Excellence.

We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

What you’ll do:

The purpose of the Process Analyst is to help the business in clarifying & measuring problems and help identify improvement opportunities with the process owners. You’ll work across the business to support their needs for process documentation and in ensuring the EFX standards for business process mapping are shared and utilised.

You will run/facilitate initiatives/workshops utilising the LEAN 6s process improvement methodology, and support coaching/upskilling of staff in order to help the business improve their processes.

You will work closely with other key Transformation staff to deliver on the major Transformation program for Equifax ANZ.

What are we looking for?

3-5 years experience performing the duties as outlined above

Excellent stakeholder management skills

Understanding of the upstream and downstream processes, dependencies and potential impacts.

Analytical mind, ability to interpret large sets of information and communicate effectively

Attention to detail, but without losing a sense of the bigger picture

Intermediate spreadsheet skills (Google Sheets)

Presentation skills (Google Slides)

Lean Six Sigma/Six Sigma experience

Extra points for any of the following:

IBM Blueworks Live knowledge/experience/skills

Understanding of credit risk management, Credit Reporting Code and Privacy Act

Experience with Customer Migrations & Organisational Readiness projects

Experience with Digital Transformation projects

Success attributes of an Equifax employee; does this describe you?










At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!

Primary Location: AUS-Melbourne

AUS-Brisbane, AUS-Sydney-100-Arthur

Function: Function - Project, Program and Process Management

Schedule: Full time


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