Assistant Front Office Manager
- Melbourne Airport, VIC
- Permanent
- Full-time
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.Job DescriptionAbout youAs an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximise the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.What you will be doing?
- Management of the day to day operation of Front Office, Telephones, and Night Audit functions.
- Ensure service standards are maintained in the aforementioned areas.
- Ensure profitability is maximised.
- Ensure customer/guest and staff needs are met.
- Diploma in Hospitality or Business Management or preferred.
- Minimum of 2 years of relevant experience in the hotel industry.
- Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
- Hold a valid Responsible Service of Alcohol certificate.
- Possess the skills and training to actively resolve complaints and challenges presented by customers.
- Flexibility to work a varied roster including mornings, nights, weekends and public holidays.
- Maintain a high level of personal presentation as an ambassador for the hotel.
- Understand and navigate complex stakeholder environments.
- Strong focus and passion for hotel operations.
- Sound understanding of emerging trends in the industry.
- Demonstrated ability to coach, mentor, develop and inspire teams.
- Confident and articulate communication, negotiation, relationship and networking skills.
- Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
- Ability to think strategically and plan on a mid to long term scale.
- Strong personal integrity.
- Entrepreneurial spirit with drive, ambition and high level of energy.
- Good interpersonal skills with ability to communicate with all levels of team members.
- Able to embrace and respond effectively to change.
- Role model in Accor values and Heartist culture.
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
- Complimentary car parking.
- Mental health and well-being support initiatives.
- Access to our Employee Assistance Program.