Administration Officer - Clinical Trials
Monash Health
- Clayton, VIC
- Permanent
- Part-time
Position Title Administration Officer - Clinical Trials Centre
Employment Type Part Time Ongoing
Entity Monash Health
Department MHTP Clinical Trials Centre
Location Monash Medical Centre Clayton
Position Summary
- Administration and Customer Service role
- Join a supportive, and collaborative team in a fast-paced environment
- Be part of an organisation that has meaningful purpose
We are seeking an ongoing part-time Administration/Customer Service Officer to work Tuesday 07:30-16:00 and Wednesday and Thursday 08:00-16:30A Day in the Life: About the roleThis exciting patient facing role is responsible for providing a customer focused service to Monash Health patients, their families/carers, visitors and staff attending the Clinical Trials Centre. Working in a busy team based environment, the position requires efficiency in all aspects of administration and reception duties. The role is multi-skilled and will encompass admissions and discharges, answering phone inquiries, booking patient appointments, setting up outpatient clinics and general administration/reception duties.
- Play a key role in supporting the efficient management of a busy centre dedicated to clinical trials
- Have excellent interpersonal and communication skills
- Create an excellent first impression of Monash Health by providing a friendly, courteous and professional greeting to all that come to the Clinical Trials Centre
- dedicated to safe best practice & quality care
- enthusiastic, compassionate & able to work collaboratively
- excited to be accountable for and manage specific portfolios in our relentless pursuit of excellence
- Experience in Hospital Administration is essential
- Proficiency using Microsoft Office products
- Excellent written and verbal communication skills
- access to Monash Health in-house learning portals to further expand your knowledge base
- avenues to further develop your leadership & project management skills
- a supportive learning environment
- relevant training to perform your role
To learn more about our organisation visit monashhealth.org.To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.Monash Health is Victoria’s largest and most comprehensive health service. For more than 170years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people's homes. We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.How to ApplyApplications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).For information including how to apply and probity check requirements, please refer to attached ‘Application Guide’ located under Position Documents. Please note, applications will be screened upon receipt and selection activity may commence prior to the closing date.Respectfully, applications from Recruitment Agencies will not be accepted.
Selection Criteria IPM experienceOutpatient clinic knowledge
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