Training Specialist - Real Estate

MRI Software

  • Melbourne, VIC
  • Permanent
  • Full-time
  • 1 month ago
POSITION SUMMARYExciting Opportunity to move into the Growing Proptech Space. If you have 5 years of real estate experience or equivalent knowledge and are ready for a new challenge, this role could be for you. You’ll help clients get the most out of MRI’s platforms by delivering engaging training and supporting their adoption journey. From onboarding enterprise clients to leading webinars and tailored sessions, you’ll play a key role in client success and in strengthening MRI’s reputation as a trusted technology partner.WHAT YOU’LL DO
  • Deliver training sessions that help clients adopt MRI’s platforms
  • Lead training across our two main CRMs: Box and Dice, and Vault
  • Run monthly update webinars and collaborate with internal teams to ensure content is current and relevant
  • Manage client training requests and deliver them to a high standard
  • Support onboarding and long-term training programs for enterprise clients migrating to MRI solutions
  • Maintain and improve processes that ensure training is consistent and effective
RESPONSIBILITIES
  • Build expertise in MRI’s platforms to provide clear, practical guidance to clients
  • Partner with sales, account management, and product teams to align training with client needs and product updates
  • Track training delivery and client feedback, making improvements where needed
  • Manage multiple training projects at once while ensuring quality and timeliness
  • Deliver engaging training sessions online and in person when required
WHAT WE’RE LOOKING FOR
  • 5 years or equivalent real estate knowledge, with a strong understanding of industry practices and terminology
  • Comfortable communicating to groups, both online and in person
  • Ability and eagerness to learn SaaS platforms, with interest in developing technical expertise
  • Strong organisational and management skills with the ability to juggle multiple priorities
NICE TO HAVE
  • Familiarity with real estate CRM platforms
  • Experience leading training, workshops, or client education
  • Experience with enterprise onboarding workflows and documentation
  • Exposure to tools such as Zendesk, Process Street, Confluence, or Jira
WHY THIS ROLE IS A GREAT OPPORTUNITY
  • Step into the real estate tech industry with a company at the forefront of innovation
  • Apply your real estate knowledge in a new and impactful way
  • Work in a flexible, supportive environment with a collaborative team
  • Directly influence client success by helping them adopt leading proptech platforms
BENEFITS
  • Flexible working arrangements
  • Annual performance bonus
  • 6x Flexi AnyDay (pro-rata): shorten your day by 2.5 hours when you choose
  • “Me Days”: 3 extra days of annual leave for qualifying employees
  • Fun, engaging, and inclusive culture (see our MRI Software APAC Insta feed)
ABOUT USFounded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform, coupled with an open and connected ecosystem, meets the unique needs of real estate businesses — from property-level management and accounting to investment modelling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, and Ireland, with thousands of team members dedicated to supporting our clients and their unique needs!

MRI Software