Service Operator Team Leader | Rail

Journey Beyond

Adelaide, SA
Permanent
Full-time

22 days ago
Apply easily

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.About UsOur Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.About Journey BeyondAustralia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About YouYou will have proven experience leading a small team in Housekeeping/Logistics or similar, with strong communication and organisational skills.About the RoleBased at Adelaide Parklands Terminal, the Service Operator Team Leader is responsible for ensuring the cleanliness of guest cabins, lounge and restaurant carriages on-train and public areas off-train. The role will provide support to the Housekeeping Supervisor through coaching and training initiatives. This is a guest facing role.The key responsibilities include:

Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as train turn-arounds, deep cleaning and areas requiring special attention
Supervise the work environment as the team work in line with the desired instruction and systems that are in place
Prepare cleaning schedules for the return of all carriage cabins, lounge and restaurant carriages from rolling stock operations, ensuring the teams operating rhythm is planned and organised
Monitor the quality of linen and record and report any identified issues for supplier resolution
Report maintenance faults, damage to furniture and fittings in all areas to the appropriate person.
Reporting and administrative tasks as required.
Ensure all employees comply with grooming and uniform standards
Meet all systems, practices and procedures required for food safety standards in compliance with HACCP requirements.
Experience with computers and reporting is also required.

What We Offer

General discounts on Journey Beyond travel and experiences
An attractive salary
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise

How To ApplyIf you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!Apply now. Join us!

Journey Beyond