Customer Success Advocate
Square
- Melbourne, VIC
- $49,400-74,200 per year
- Permanent
- Full-time
- Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment
- Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
- Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests
- Analyse trends in sellers issues and suggest improvement ideas and plans
- Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
- Occasionally work on public holidays to support our Square Australia sellers
- The ability to work with Australia-based sellers in English (writing and phone), and global Square colleagues in English (reading, writing and video meetings)
- Experience working in a customer support role or a background in hospitality, retail or a customer-facing role
- Comfort with ambiguity and resilient when facing rapid change
- Problem-solving skills - you enjoy digging into a problem and finding a solution
- The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
- The ability to tailor a custom customer support experience to address the unique requirements of individual Square sellers
- A strong interest in receiving and implementing feedback and focus on improvement
- A passion for Square and desire to help sellers
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources