Lead Systems specialist
Fujitsu
- Sydney, NSW
- Permanent
- Full-time
Sydney preferred location flexible across AustraliaWe are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the role
Lead Systems Specialist VDI engineer is responsible for Planning, Implementation and support of desktop Virtualization technology. Your role is to provide support in delivering a high quality and modern employee experience. Provide mentoring through the development of Endpoint Platforms and to offshore and onshore team members.Key Accountabilities:
- Take ownership and support of Citrix, Azure Virtual Desktop (AVD), and Horizon environments.
- Provide support for evergreen SOEs.
- Collaborate with our project, architecture, SOE, and Infrastructure teams.
- Be a thought leader and knowledge specialist in VDI.
- Deliver organisational software lifecycle management policies and procedures.
- Offer 3rd Level technical support to BAU and Operations teams when needed.
- Stay ahead of cloud computing trends, evaluate emerging tools and services, and optimize cloud infrastructure efficiency.
- Participate in 24x7 on-call rotations to provide essential infrastructure support for Priority One and Priority Two escalations.
You will be a customer centric individual who is adaptable and who has previously worked in a Managed Services or in customer facing role. You will also have:
- A minimum 10 years experience with implementation and support of VDI technologies (Citrix, Horizon, or Azure Virtual Desktop), both on premises and cloud platforms.
- A minimum of 5 years experience in Azure and Intune cloud management technologies.
- Experience working with authentication identity management solutions, specifically Active Directory and Entra (Azure Active Directory).
- Strong Experience with Implementation and support of SOE.
- Strong Experience in creating and maintaining VDI Golden Images and supporting them.
- Strong Experience with the implementation and support of Citrix NetScalers.
- Strong experience with understanding Networking concepts.
- Experience in Windows 10 or Windows 11 and Windows Server 2019 or Windows Server 2022 Systems Administration, including Active Directory, Group Policy, and Patch Management.
- Experience running a VDI environment hosted on a VMware and Azure / AWS platform.
- Experience with Hypervisor technologies, including VMWare vSphere, Azure, and AWS and their associated networking components.
- Application management and publishing via Intune and SCCM.
- Strong expertise in platform automation scripting, particularly PowerShell.
- Strong Experience to troubleshoot and resolve problems, and provide user support, as well as create reports and communicate to management support, as well as create reports and communicate to management.
- Exposure to the processes of Incident, Problem, Change and Configuration Management.
- Professional documentation skills for use in customer proposals, user training, and technical documents.
- Good communication, both written and verbal.
- Ability to deal with busy, high-pressured situations.
- Proven ability to work within deadlines with minimum supervision.
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.