Team Leader - Support Workers

South Australia
Permanent
Full-time

5 days ago

Role SummaryUnitingSA is seeking a dedicated and experienced Support Workers Team Leader to lead and mentor a community-based team of Support Workers. This role is integral to ensuring the delivery of high-quality, professional, and client-centred care. You will work collaboratively with clinicians and scheduling officers to promote independence, restorative care using a “do with” approach, and uphold compliance with Aged Care Quality Standards. Your leadership will directly contribute to a Great Client Experience, ensuring dignity, choice, and engagement in every interaction.About the Hiring Manager and TeamReporting to the Clinical Operations Manager for Community Aged Care, you’ll be part of a collaborative and values-driven team committed to delivering high-quality, client-centred care. You will work closely the Scheduling, Care Partner and Clinical Leads. to ensure seamless service delivery and continuous improvement.What You’ll Bring

Certificate IV in Community Services, Health, Administration, Business or Leadership, or extensive experience in a similar role
Minimum three years’ experience in a team leadership position, preferably within aged care or community services
Proven ability to lead geographically dispersed teams, including casual staff, with a focus on accountability and performance
Experience using CRM systems, electronic rostering tools, and Microsoft Office Suite
High-level interpersonal, customer service, and relationship-building skills

Key Leadership Capabilities

Demonstrated ability and proven track record in leading, mentoring, and supporting the Support Worker team, promoting accountability and professional growth
Ability to work effectively with scheduling officers, care partners, and clinicians to deliver integrated, client-centred care
Proven focus on delivering a Great Client Experience, ensuring client dignity and choice
Experience in leading and investigating Support Worker-related incidents, including client follow-up
Ability to track metrics to demonstrate compliance, inform workforce planning, and support continuous improvement

Skills, Knowledge and Experience

Strong knowledge of the Community Aged Care/Home Care sector, legislation, accreditation, and Support at Home reforms
Knowledge of Aged Care Quality Standards, CHSP, HCP, TCP programs, and SCHADS Award requirements
Demonstrated ability to prioritise, problem-solve, and make effective decisions
Proven ability to influence outcomes through high-level interpersonal and customer service skills
Experience using electronic rostering systems and Microsoft Office Suite, with a willingness to adopt new tools to support best practice
Commitment to professional development, continuous improvement, and delivering care with compassion

Why Join Us?UnitingSA is a trusted and leading provider of aged care and community services across South Australia, empowering people to live independently, safely, and with dignity. Guided by respect, compassion, and justice, our teams work closely with clients, families, and communities to make a real difference every day. In this role, your leadership will help shape the quality of care delivered to our clients, contributing to our mission of creating a Great Client Experience.What We Offer

Salary Packaging: Up to $15,900 tax-free annually, plus $2,650 for meals and entertainment. Novated leasing options available.
Leave Loading: 17.5% leave loading to enhance your holiday pay.
Wellbeing Support: Access to our Employee Assistance Program
Career Growth and Development: Ongoing training and upskilling opportunities.
Flexible and Inclusive Work Environment: Enjoy Casual Fridays and a supportive team culture.
Generous Parental Leave: 16 weeks paid leave for eligible employees.

Interested in Applying?For a confidential discussion, please contact Dani Thompson on P. 08 8448 6250You can review the Job Description by following the prompts to apply.We Welcome EveryoneWe welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, and people with all abilities and diversities.Employment screenings vary based on role requirements to ensure alignment with our standards.You don’t need to meet every criterion to apply.For assistance with your application, contact our Talent & Acquisition team on 08 8440 2120.Applications close Friday, 12th September 2025.Please note, UnitingSA reserves the right to close this advertisement early upon identifying a suitable candidate.Our application process is mobile-friendly for your convenience.

UnitingSA

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