Reputable, Australian owned logistics company is seeking an experienced Customer Service leader to join their team. You will be responsible for leading, mentoring and coaching 7 Customer Service Reps working in a proactive KPI driven environment.Responsibilities:· Lead the customer service operation to ensure high quality service to customers· Lead and manage freight investigations· Provide customers with accurate information and reporting· Ensure efficient and effective operations of the customer service department· Manage escalations in a professional and proactive manner· Train, coach and mentor team to exceed KPI’s and deliver exceptional customer service· Team rostering and planning· Liaise and collaborate with key internal stakeholders and customers· Identify continuous improvement initiatives· Ensure accuracy of data and CRM compliance – including Salesforce and Translogix· Provide reporting and analysisKey Criteria:· Proven track record of success working in a leadership role in a customer service environment· Experience working in transport & logistics or fmcg highly desirable· Strong people management skills and effective leadership· Ability to deal with difficult customer situations and provide solutions· Strong IT skills including exposure to transport or warehouse management systems· Understanding of regulatory environments – HACCP· Agile, flexible, highly self-motivated and energetic team builder· Ability to achieve deadlines and handle pressureThis is a full time on site Monday to Friday role, with occasional Saturday mornings which will be paid at overtime. Very competitive remuneration on offer, great career opportunity for strong people leader looking to make a difference in a growth environment. Start time will vary between 7am and 10am subject to business demand.
