Customer Advisor
- Melbourne, VIC
- Permanent
- Full-time
- Act as a technical referral point for claims staff and assist in the development of technical claims knowledge.
- Act as an escalation point for technical advice and disputes.
- Identify trends through technical complaints escalation handling to drive improvement in customer and business outcomes.
- Support the execution of the Quality Assurance Framework, delivering training needs at an individual and team level in consultation with the manager.
- Support the onboarding of new staff members.
- Management of a portfolio of claims and positively influence claims cost outcomes through commercial decision making that is in the best interest of Allianz and the customer.
- Adhere to the General Insurance Code of Practice and timeframes when supporting the management of GI Claims.
- Establish and maintain effective working relationships across the entire Allianz business.
- Support the delivery and execution of Group TEX frameworks.
- Experience in claims assessment for a complex, matrixed general insurance organisation.
- Tertiary qualifications in a relevant discipline and/or Australian and New Zealand Institute of Insurance and Finance (ANZIFF)/Industry equivalent.
- Demonstrated experience in coaching and developing a claims team at a technical level.
- Ability to plan and prioritise effectively, organise tasks and manage competing priorities and demands.
- Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
- Proven capability to manage change through the initiation and promotion of organisational transformation, leveraging effective process, collaboration, and communication to foster commitment and participation.
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for AAL.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.