Branch Manager

Melbourne, VIC
Permanent
Full-time

9 days ago

About the RoleAn exciting opportunity exists for an experienced and commercially minded Branch Manager to lead the day-to-day operations of a busy branch within a market-leading automotive services business. This is a hands-on leadership role where you’ll take full ownership of operational performance, customer experience, and branch profitability.With responsibility for a high-performing team, you will drive customer satisfaction, operational efficiency, and financial outcomes while ensuring a safe and compliant work environment. You’ll play a pivotal role in strengthening key industry relationships and delivering a service that sets the benchmark for quality and reliability.This is an ideal opportunity for a motivated leader with strong commercial acumen and people management experience, looking to make a real impact in a dynamic, customer-first environment.Duties

Oversee day-to-day branch operations, ensuring seamless service delivery and adherence to company standards
Take full P&L ownership at branch level, managing revenue, costs, and profitability to achieve business targets
Monitor and deliver against performance metrics, including quality assurance, vehicle utilisation, and productivity
Lead, coach, and develop a team of Customer Service Representatives, Fleet & Operations Coordinators, and Relationship Executives
Strengthen referrer and partner relationships, ensuring trust, loyalty, and service excellence
Champion a safety-first culture, maintaining compliance with Work Health & Safety (WHS) standards
Collaborate with other Branch Managers and leadership teams to align on business strategies and best practice execution
Drive employee engagement and performance through coaching, training, and continuous improvement

Skills & Experience

Proven leadership experience
Proven ability to manage operations, optimise performance, and deliver financial results at a branch or site level
Strong understanding of the automotive repair, insurance, or rental/fulfilment industries (preferred)
Financial and commercial acumen with experience managing P&L, budgets, and operational metrics
Excellent people leadership skills, with a track record of building and developing high-performing teams
Strong relationship management skills, with the ability to influence and collaborate across stakeholders
Clear and confident communicator, both written and verbal

About the CompanyThis business is a recognised leader in the automotive sector, delivering innovative mobility and accident replacement vehicle solutions across Australia and New Zealand. With a customer-first mindset and a strong commitment to quality, safety, and continuous improvement, they are dedicated to providing world-class service while building lasting relationships with partners, referrers, and the community.How to Apply Click APPLY or contact Brodie Steele, Consultant on 0473 471 921 for a confidential discussion.

Sharp & Carter

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