Operations Manager, Touring | Outback Spirit
- Albury, NSW
- Permanent
- Full-time
We are seeking an experienced and dynamic Operations Manager to join our team. In this key leadership role, you will report directly to the General Manager, Touring Operations and oversee the day-to-day operations of our Touring division. Your primary focus will be driving continuous improvement initiatives to enhance customer service standards while supporting our on-road crew.Ideally based in our Albury, NSW office with some travel required from time-time is required.Key responsibilities include:
- Plan and manage staffing requirements for the touring division, aligning resource allocation with business needs.
- Design and deliver training programs for touring staff at the start of each season and as needed throughout the year.
- Manage operational plans for the touring division, ensuring the delivery of exceptional guest experiences while meeting financial objectives and performance targets.
- Oversee the delivery of all promoted inclusions in support of the touring program, ensuring alignment with customer expectations and business goals.
- Foster a high-performance culture by delegating tasks, mentoring, and managing the performance of our on-road crew to ensure operational excellence.
- Ensure the efficient use of touring assets, including managing compliance documentation and operational resources.
- Effectively manage costs, ensuring that touring-related expenses—such as operational and guest experience costs—align with the annual budget.
- Ensure timely reporting and management of safety incidents and adverse events, prioritising the wellbeing of both staff and guests.
You will have a deep understanding of the travel industry, with previous experience in an operations management position. You will possess a collaborative working style, be highly organised, and be detail-oriented. There will be a strong emphasis on continuous improvement to ensure and maintain the highest quality and distinctive Outback Spirit service, fostering an engaged, skilled, and motivated team.Requirements:
- Previous Touring experience is highly desirable.
- Extensive experience in management, operations, business, or hospitality, with a proven track record of success.
- Strong leadership abilities, including managing large teams and resolving complex operational challenges.
- A collaborative leadership style, adept at coaching and mentoring staff to meet shared business objectives while fostering team engagement.
- Exceptional organisational skills, attention to detail, and a keen ability to solve complex problems effectively.
- Demonstrated experience in leading diverse teams, managing a wide range of skill sets, and navigating intricate operational challenges.
- A high level of professionalism, resilience, and accountability in all aspects of work.
- Proven experience in heavy vehicle operation, with the necessary licenses and Driver Authority.
- Amazing opportunity to work in a dynamic, growing tourism business
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary
- Study Assistance Policy
- Parental Leave program
- Purchased Leave policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise