Customer Care Consultant

Brisbane, QLD
$37.13 per hour
Contract
Full-time

16 days ago
Apply easily

We are partnering with our esteemed client in Geebung needing exceptional Customer Care Consultants to join their dynamic team. This role offers a fantastic opportunity for individuals passionate about delivering outstanding customer service.About Our Client:In a market often filled with mediocrity, our client stands out by prioritising exceptional customer experiences. Their innovative approach, combined with cutting-edge technology and a team of forward-thinking professionals, allows them to deliver exceptional results for their clients. As a global, diverse organisation, they value fresh ideas and create a collaborative environment where employees can truly thrive.About the roleKey Responsibilities:

Answer or respond to customer enquiries with aim to resolve on first point of contact
Process service requests received via phone, web platform and email
Assist operations team with resolving any service delivery delays or issues
Maintain accuracy and confidentiality while handling critical and sensitive customer data
Participate in ongoing training to continuously enhance skills and knowledge

What Our Client Offers:

Full-time stable hours - Monday to Friday, 9:00 am to 5:00 pm
Comprehensive paid training to set you up for success
Opportunities to transition into a full-time role
Ongoing coaching and development to support your career growth
Dynamic, inclusive, diverse and supportive team environment

About you:

takes pride in delivering exceptional customer service
can effectively manage a variety of situations with a positive attitude
you are comfortable working with computer systems
have prior customer service experience
eager to learn and grow through feedback and development opportunities
experience in Salesforce or similar CRM preferred
must be comfortable in busy fast paced environment
must be available for to start within a weeks notice of interviewing for the role

Applicants must be at least 18 years old, an Australian Citizen, and successfully pass a police check, drug and alcohol test, and standard pre-employment checks.This is a fantastic opportunity to be part of a global market leading company known for excellence and innovation, please click ApplyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Skillscustomer service, strong communication skills, time management, attention to detail, handle pressure, multi task, customer relationship building experienceEducationCollege/Pre-University

Randstad