Client Advisor (Case Manager) - Traralgon
Benetas
- Traralgon, VIC
- Permanent
- Part-time
- Client Advisor
- Traralgon
- Permanent, Part-time
- Provide packaged and private clients with appropriate information relating to their needs
- Undertake client intake and assessments, including planning, monitoring and regular reviews
- Assist clients in understanding of their package spend and the choices available to them
- Practice within applicable legislation while recognising and respecting the client’s right
- Actively promote and refer clients to Benetas services
- Implement best practice quality models of assessment, care plan development, implementation and evaluation
- Tertiary qualifications in allied health or social services-related discipline or related experience, essential
- Demonstrable experience in case management of government-funded packages, community resources, and relevant legislation in the provision of aged care services
- Excellent customer service skills
- A proven ability to take a holistic approach to client needs and service delivery
- Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
- A positive and proactive approach to working collaboratively within a team and the broader community
- An understanding of the issues experienced by aged care clients and their carers in the home and the differing social, spiritual and cultural needs of clients
- The ability to use initiative and work under pressure
- Competency in Microsoft Word and Excel programs
- Permanent, part-time
- Not-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainment - offering you more take home pay with less tax!
- A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues
- Paid training hours to build your skills