Field Application Scientist
- Scoresby, VIC
- Permanent
- Full-time
- Provide customers with technical expertise, product information and support in the areas of precision medicine and reproductive health.
- Design and conduct experiments to initiate and validate the use of Thermo Fisher Scientific systems in customer’s laboratories.
- Train clinical laboratory scientists on the use and maintenance of Thermo Fisher Scientific systems and software.
- Prepare presentations and run seminars and workshops to educate customers and drive revenue growth.
- Help the sales team reach the order plan by planning and driving post-sales customer support activities tailored to the product line.
- Resolve customer queries through remote or onsite troubleshooting.
- Work as part of a cross-functional team to resolve customer issues without delay.
- Play a major role in introducing and supporting new products and applications.
- As a subject matter expert, continuously update your scientific knowledge for support of customers and internal teams.
- Bachelor of Science or higher education.
- Experience with reproductive health and/or precision medicine testing.
- Experience training clinical laboratory staff on the use of scientific equipment.
- Excellent understanding of clinical genomics.
- Excellent understanding of genomic databases and their annotations (GenBank, RefSeq, ENSEMBL, dbSNP)
- Demonstrated computer and data analysis skills, ability to analyze complex data sets.
- Customer focused, thinks and implements with a customer-centric perspective
- Ability to build and maintain relationships with internal and external partners.
- Ability to work well as part of a cross-functional team with minimal supervision.
- Excellent time management skills, able to manage conflicting priorities and ensure deliverables are met.
- Strong communication skills:
- Ability to express ideas clearly and concisely both orally and in writing.
- Excellent listening, questioning and negotiation skills.
- Comfortable in delivering presentations.
- Ability to share information clearly and consistently with customers and colleagues
- Self-motivated and engaged:
- Goal-oriented
- Consistently maintain a high level of energy and enthusiasm
- A positive, motivating force in the workplace
- Flexible and adapts quickly to change
- Integrity and Judgement
- Maintain and promote social, ethical and organizational norms in conducting all affairs
- Ability to act responsibly and be trusted
- Ability to make well-reasoned and timely decisions, understanding of consequences.
- Ability to think and act effectively and for the greater good of the organization
- Fluent English language skills
- Ability and willingness to travel both domestically and internationally
- Area of responsibility: Australia, New Zealand and some Pacific Islands
- Computer and internet knowledge.
- Valid driving license.
- Has an approachable manner.
- The position is field-based and some work in the evenings or on weekends may be required.
- Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.