Senior Claims Advisor

Sydney, NSW
Permanent
Full-time

1 day ago

Lead complex claims resolution with autonomy and impact
Flexible hybrid working with career development opportunities
Be part of a values-driven team focused on recovery and fairness

Join our Common Law team as a Senior Claims Advisor, managing a diverse portfolio of CTP claims from start to settlement. You'll contribute to fair and timely outcomes for injured claimants, while helping shape continuous improvement across the team.What You'll Do

Manage a portfolio of common law claims, assessing liability, gathering evidence, and negotiating settlements that support recovery and fairness
Collaborate with solicitors, claimants, and medical professionals to ensure timely and accurate claim resolution
Analyse medical, financial, and investigative reports to determine claim value and strategy
Ensure compliance with legislative timeframes and guidelines while maintaining a customer-first approach
Facilitate early access to rehabilitation services to support optimal recovery outcomes
Represent Suncorp in settlement conferences and hearings, ensuring professional and empathetic engagement

What You'll Bring

2-3 years' experience in CTP claims management or relevant legal practice (plaintiff or defendant)
Tertiary qualifications in Law, Allied Health, or Insurance are highly regarded
Strong analytical and decision-making skills, with the ability to interpret complex data
Excellent written and verbal communication skills, with the ability to build rapport and negotiate effectively
High attention to detail and a proactive approach to managing competing priorities
Commitment to ethical practice and delivering outcomes that align with legislative and customer expectations

What You'll EnjoyAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance-based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefitsAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation.

Suncorp

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