Customer Service Officer
- Regents Park, NSW
- $70,000-75,000 per year
- Permanent
- Full-time
Discipline:
Job type:
Salary: AU$35 - AU$40 per hour + Super
Contact name: Ursula Campos
Contact email: ursula.campos@accountability.com.au
Job ref: 284274
Published: about 21 hours ago
Startdate: ASAPAbout the RoleWe're looking for a proactive and customer-focused Customer Service Officer to join a supportive and dynamic team in Regents Park. This is a fantastic opportunity for someone who thrives in a fast-paced B2B environment and is passionate about delivering exceptional service.Key Responsibilities
- Be the first point of contact for B2B customers, managing enquiries around product availability, order status, and issue resolution
- Accurately process and manage sales orders from receipt to delivery
- Collaborate with internal teams (e.g. sales, inventory, logistics) and external partners
- Handle inbound and outbound calls, aiming for first-call resolution and proactive follow-up
- Maintain accurate records of orders, pricing, and customer details
- Identify opportunities to improve service processes and enhance customer experience
- Minimum 2 years' experience in a similar customer service or order management role
- Excellent verbal and written communication skills
- Strong multitasking and prioritisation abilities in a busy environment
- Experience working with large ERP systems (e.g. MS Business Central or similar)