Knowledge Management Specialist
- Melbourne, VIC
- Contract
- Full-time
Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.The Value Proposition of the Knowledge Management Specialist is improving customer satisfaction, employee satisfaction and driving cost efficiency through better management of internal knowledge.This is a fixed term contract role for 6 months!As our Knowledge Management Specialist, your key responsibilities include, but may not be limited to:
- Contribute to operationalising the Knowledge Management Framework aligned with Pepperstone’s strategic goals through clear and actionable processes, standards, and procedures.
- Identify, evaluate and embed Knowledge Management best practices across the organisation to enhance collaboration, consistency and content quality.
- Design and deliver training sessions to enhance team capabilities and adoption of knowledge management practices.
- Foster a culture of continuous improvement and collaboration by working closely with Technical Owners, Business Sponsors, Data Stewards and other stakeholders, facilitating tool adoption and standardised workflows.
- Create and maintain comprehensive documentation, guides, and reference materials that align with existing policies and industry good practices.
- Support the knowledge management framework and the co-authors from various business units in the creation, development and use of internal knowledge content and governance framework.
- Lead quality assurance and optimisation of knowledge workflows by collaborating with content creators, subject matter experts, reviewers and approvers to maintain high standards (improve accuracy, reduce redundancy).
- Partner with leadership and key stakeholders to prioritise knowledge management activities, oversee content lifecycle management, and enable effective change management and transition processes.
- Perform other responsibilities and duties periodically assigned by the manager to meet reasonable operational and/or other requirements.
- 4+ years’ experience in knowledge management, information science, organisational development or related field, preferably in Financial Services or FinTech.
- Demonstrated experience in technical writing including producing, reviewing and documenting to a high standard, specific to process and procedure writing, and ensuring accuracy and adherence to relevant style guides and standards from effective information gathering.
- Demonstrated ability to apply quality written, verbal and interpersonal skills, including ability to interpret and apply policy, guidelines, business rules, analyse system processes and process map solutions.
- Extensive experience in developing standards, processes and procedures.
- Experience in Confluence and Salesforce in the context of knowledge management
- Familiarity of the use of AI to summarise, classify and extract knowledge from unstructured and semi-structured content
- Experience in a fast-moving transformation environment, proactive and comfortable working with a degree of ambiguity and comfortable with an agile, test and learn approach
- Ability to work independently while collaborating effectively with cross-functional teams including facilitating workshops with different audiences.
- Excellent communication and stakeholder management skills with the ability to convey technical concepts to both technical and non-technical stakeholders.
- Experience working in an Agile environment.
- Proactive approach to problem-solving and a passion for improving practices.
- Familiarity with data classification and Enterprise Business Glossary. (desirable)
- Experience of contemporary cloud data-management technology (preferably AWS, desirable).
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas