Customer Service Officer Macquarie University
Australian Hearing
- Macquarie University, NSW
- Permanent
- Full-time
- We are looking for 2 full timers to join out Macquarie University Hearing Centre (1 x permanent and 1 x 6 months fixed term position)
- Enjoy a nine-day fortnight
- You'll greet clients, attend to all counter and telephone enquiries
- You'll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
- You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
- You'll perform minor hearing aid repairs and troubleshooting
- You'll assisting Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids
- experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work;
- intermediate/advanced level computer literacy and some exposure or working knowledge of iPad applications;
- a desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.
- How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
- Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
- Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive.
- Additional 2 rostered days off each month for our full time team members
- Attractive salary package includes a generous 15.4% superannuation
- Flexible work arrangement opportunities to support work, personal and family