Contact Centre Agent

I-MED

  • Five Dock, NSW
  • Permanent
  • Full-time
  • 14 days ago
About this roleAre you looking for a meaningful role that offers stability and the chance to make a real impact? Do you have customer service experience and are looking for a career change? Our clinic in Five Dock is currently seeking Contact Centre Agents to join the team.These full time or part time permanent roles offer a structured work week Monday - Friday, with eight-hour shifts between 8am-5:30pm.The part time opportunities require a minimum of three, eight-hour shifts per week. The days of the week are flexible around your availabilities.Role Overview:As a Contact Centre Agent, you will be the first point of contact for our patients.Your responsibilities will include
  • Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally.
  • Provide empathetic support and guidance during phone interactions.
  • Collaborate with other contact centre agents to meet service level targets.
  • Building relationships with the technical and clerical teams, patients, and referrers.
  • Future potential to incorporate hybrid work from home options.
What we're looking for:✅ Strong communication skills, both verbal and written.✅ A knack for organisation and managing appointments with ease.✅ Comfort with using multiple systems and technology.✅ Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.Experience in a contact centre is not required – we provide comprehensive training to help you succeed, including support in understanding radiology processes.What we can offer you:🌱 Wellbeing benefits
  • Fitness passport, including full gym access and a range of classes
  • Supportive management that values your well-being
📚 Learning and development
  • One-on-one training to set you up for success
  • Career opportunities across our diverse Network
🏠 Workplace Experience
  • Friendly and inclusive team
  • Free parking within a 5 minute walk and a quick 2 minute walk to buses
💵 Compensation
  • Industry-competitive salary and benefits package
  • Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.Don't know much about Radiology? Learn more about what we do .How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.You can learn more about other opportunities .

I-MED