Client Advisor - Vacheron Constantin Sydney

• Developing strong sales turnover for the Boutique in accordance with the store strategy:
• Meeting the turnover targets set by the Boutique Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Boutique Manager

• Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)
• Adapt its style to each client need in order to offer the appropriated service
• Advise, convince & ensure that each sales is handled accordingly

• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database using the welcome cards for client and prospect
• Be force of proposal to develop client actions (phone, mailing, etc.)

• Take care of each case according the Maison's standards
• Follow up on each case and communicate to the Boutique Manager each problem

• Participate to the good management of the stock
• Reception & transfer
• Take part on inventory management / stocktake
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

• Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
• Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
• Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
• Remain informed on the business through magazines and regular boutique checks of the competitors

• At least 2-3 years' in Retail Sales, preferably in a luxury environment
• Strong Passion for our products and Maison
• Possess strong communication and interpersonal skills
• Strong in English.
• Pleasant Disposition
• Good Team Player
• Performs well under pressure and can multi-task

Vacheron Constantin