Field Service Support
- Henderson, WA
- Permanent
- Full-time
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.Introduction
Performing on site mechanical repairs, component refurbishment and service activities relating to OEM Equipment components.The Role
- Assist Service technicians with Installation and commissioning of systems, machinery and associated spare parts and wear material components.
- Assist Service technicians with investigation of customer complaints regarding quality, tolerances, specifications and delivered condition of products.
- Assist Service technicians with technical evaluations and analyse equipment and machine component failures.
- Working as part of a team assist Service technicians to solve practical on the job problems.
- Promoting Metso products and services to customers.
- Promoting company Repair capabilities and obtain service repair work.
- Promoting the sales of OEM spare parts and wears material components at all times.
- Identify sales opportunities for crusher spares and wears parts and report to Field Service Technicians and Superintendent.
- Support fellow field service technicians and carry out hands on mechanical service work within the Metso repair facilities if required.
- Assist in the investigation of customer queries regarding quality, tolerances, specifications and delivered condition of products
- An Engineering or Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
- Experience must include at least two years from one or several of the following industries: mining, aggregates, contract crushing plants, mining & construction, engineering / machinery repairs workshops
- Must be able to pass random medical and drug tests.
- Must be physically fit.
- Ability to travel within short notice.
- Ability to work away from home, for extended periods and extended hours, on weekends or as required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Experience with the maintenance of crushing and screening equipment
- Working at heights HRL
- Confined space HRL
- EWP HRL
- Forklift Ticket
- Rigging and dogging qualifications.
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
- Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.