Retail Team Leader

• Using the Krispy Kreme systems and processes to ensure all shifts are appropriately staffed, and to plan the work of your Team before their shift.
• Using your understanding of the skills and knowledge of your Team Members to lead the Team during their shift.
• Working with your Team to increase sales and maintain Krispy Kreme Customer Service standards.
• Leading your Team to make sure they complete all their assigned tasks on time and in line with Krispy Kreme standards.
• Managing your teams in line with labour targets as outlined by Store Manager.
• Addressing issues with Team Members as they arise throughout the day, including providing SWEET Service & Bean Cop feedback.
• Dealing professionally with Customer feedback in line with Krispy Kreme standards, policies and procedures.
• Holding Team and one-on-one briefings with your team at appropriate times.
• Planning and leading one-on-one and group learning & development activities in line with individual and store needs.
• Ensuring that Team Members comply with WHS & Food Safety standards.
• Managing cash handling in line with procedures including security procedures.
• Using MICROS to monitor and manage inventory.
• Ordering, receiving and managing the storage of stock in line with materials targets outlined by Store Manager.
• Overseeing the quality of all products intended for customers and liaising with the Store Manager and/or Assistant Store Manager to inform Manufacturing or external suppliers of any issues with quality, timeliness or suitability.
• Acting as the ‘Store Champion’ for all promotions, LTOs and other LSM Activities.
• Raising issues you can’t resolve with the Assistant Store Manager or Store Manager.

• A demonstrated ability to lead high quality, sales and customer service focused, outcome driven teams.
• An understanding of the requirements of superior Customer Service
• Integrity and a commitment to ethical operations.
• A comprehensive understanding of the duties of Team Members.
• The ability to lead and motivate others to achieve the best outcomes for themselves, their team and Krispy Kreme.
• An understanding of training processes and how to effectively train others in the workplace.
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
• The ability to demonstrate leadership in WHS in the workplace.
• An understanding of Krispy Kreme products and service standards
• The ability to solve problems and seek assistance when required.
• A positive attitude, self-motivated & able to work autonomously.
• The ability to solve problems and seek assistance when required.
• Stay grounded and true to yourself. After all, everyone at Krispy Kreme is an Original!
• A flexible approach to shift patterns, with good availability including evenings and late night shifts.

Krispy Kreme