Hire Controller
Kennards Hire
- Mona Vale, NSW
- $72,491 per year
- Permanent
- Full-time
- Largest family-owned equipment hire company in ANZ + great employee benefits
- Continuous Growth: Embrace learning, develop professionally, empower your career
- Customer Interaction: Thrive in a Hire Controller role, managing customer engagement and contracts.
- Enjoy staff discounts on hire gear and employee benefits
- Values: Embrace core principles like One Family, Fair Dinkum, and Taking Hire Higher.
- $80,465 salary package ($72,491 base salary + super) + profit share + weekend allowance
- Provide exceptional customer service at all times in accordance with our 'Every Customer a Raving Fan” value.
- Assist customers over the phone using the reservation prompt script at the front desk.
- Create, update and finalise hire schedules
- Co-ordinating customer hire contracts and branch administration
- Make recommendations about complementary equipment or products that will support the customer's needs
- Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
- Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
- Process payments in accordance with the creation, cycle billing and completion of hire schedules
- Opening and closing the branch as required
- Clean and maintain the branch showroom, yard and storage spaces
- Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
- Previous experience in a customer service role, and a genuine interest in helping others
- The availability to work half day Saturday's on a rotating roster
- A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
- Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
- An interest in mechanics and construction equipment and a desire to learn
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more!
- Annual Awards night, Team BBQs and many other fun social events