Customer Service Officer (Pool Vacancy)
Government of South Australia
- Adelaide, SA
- $57,842-62,221 per year
- Permanent
- Part-time
Job reference: 578437
Location: 5000 - ADELAIDE
Job status: Casual
Eligibility: Open to EveryoneApplications for first intake by: 26/02/2024 5:00 PMAt the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network. Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.The South Australian Public Transport Authority (SAPTA) delivers an improved public transport experience through enhanced communication capabilities, improved network efficiency and responsiveness to customer demand. We partner with our transport operators to deliver the services that our customers need, when they need them.We are currently seeking dynamic and customer-oriented individuals to join our Customer Care Team, who provide advice and support to the South Australian community and its visitors through the Adelaide Metro InfoLine and InfoCentre.As a regular point of contact for all public transport users (Train, Tram or Bus), our Customer Service Officers form part of the team that plays a crucial role in providing accurate and timely information, guidance, and support related to the use of our State’s public transport network and the commuting experience.The role works in a frontline customer service delivery environment, providing constant communication with customers via telephone, face-to-face, email or other emerging technology. In the role, you will provide advice on public transport use and customer issues both verbally and in writing in a timely, friendly, and professional manner.To be successful in the role, the successful candidates will demonstrate:
- Excellent communication and engagement skills, with the ability to convey information clearly and concisely with a diverse range of customers.
- Experience and enthusiasm in providing a responsive and helpful service to the community.
- Problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
- Ability to work collaboratively as part of one team, sharing information and ideas.
- Ability to adapt to emerging communication tools and technologies and promote process improvements.
- Ability to multi-task and engage positively when servicing customers across the various channels: inbound and outbound calls, face-to-face and in writing.
- Computing and PC application skills, particularly an understanding of and experience in the Microsoft Office suite.
This is an ongoing rolling advertisement and you can apply at any time, with multiple temporary roles available, up to 12 months. Contracts may be offered on either a casual (up to 15 hours per week) or part-time basis for a period of 12 months, with the salary adjusted accordingly.We have immediate vacancies that are available, and we are recruiting for in the first intake, the selection process for these immediate vacancies will be undertaken the week commencing 4 March 2024 and applications must be submitted by 26 February 2024.The Department will also establish a pool of suitable candidates who may be employed at any time throughout a 12-month period. This pool will remain active up until 31 January 2025.Applicants may submit their application at any time during the year and following the initial intake, vacancies will be filled as they arise throughout the year and your application will be considered for the next available recruitment round (occurring mid-year).Special Conditions
Prior to employment with the Department the successful candidate will be required to provide:
- A National Police Check (NPC) which must be renewed every three years.
- A Department for Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years before expiry.
ASO2 - $57,842 to $62,221 per annumThis salary will be adjusted accordingly for casual with a 25% casual loading per hour.Enquiries
Stan Conway-Lyden
Workforce Coordination Lead
Telephone: (08) 7133 2603
Email: stan.conway-lyden@sa.gov.auApplication Instructions
Applications can be submitted online by clicking the 'Apply' button.Applicants are required to submit a CV and a Cover Letter of no more than two (2) pages addressing the selection criteria in the attached Role Statement. Please include any information regarding your availability over a seven-day week.Additional Notes
We are committed to an inclusive workplace that values diversity, actively promote a culturally safe and inclusion-based workplace by implementing a Reconciliation Action Plan.As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.Applications close: 31/01/2025 5:00 PMFlexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.