Senior Client Account Manager - Global Payments Solutions
HSBC
- Melbourne, VIC
- Permanent
- Full-time
- Initially assisting the experienced Senior Client Account Managers with managing the transactional banking needs of a broad range of clients within our Corporate sector before managing an portfolio of clients on an ongoing basis.
- Regular contact with clients to ensure clients are comfortable in using HSBC’s transactional banking products and services, and that they are functioning to optimal levels.
- Assisting the Senior Client Account Managers to provide proactive account management to achieve overall client portfolio growth.
- Building and maintaining collaborative working relationships with relationship managers, solution managers (Sales) and business partners to support clients daily and ongoing service activities.
- Delivering positive outcomes to enquiries or challenges experienced by those clients in the WA corporate portfolio.
- Ensure all internal and external risk metrics are met at all times to ensure clients and HSBC are protected from financial crime.
- Broad experience as an account manager or servicing manager in the banking industry, preferably with in-depth knowledge of transactional banking solutions relating to all cash management products and services in the local market.
- A commitment to providing outstanding client service management to clients with a range of a range of complex needs.
- Self-motivation and able to autonomously work towards achieving personal and team goals.
- Excellent time management, planning and organisational skills.
- Outstanding written and verbal communication, presentation and negotiation skills, with the ability to build strong relationships with clients and stakeholders at all levels, paying strong attention to detail.
- The ability to contribute to and be a part of a collaborative solutions focussed team.