Application Support - Brokerage Firm

• We empower clients with innovative tools and seamless support to achieve their financial goals.
• A collaborative workplace environment that values diverse perspectives and encourages career growth.
• We're at the cutting edge of financial technology, ensuring we maintain a competitive edge in the financial markets sector.

• Providing high-level support for trading and brokerage applications, ensuring minimal downtime.
• Investigating and resolving technical issues in a timely manner to keep our operations running smoothly.
• Coordinating with internal teams and third-party vendors to troubleshoot and implement solutions.
• Monitoring system performance, identifying improvement opportunities, and participating in system upgrades.
• Documenting and maintaining support processes to continuously improve the department's efficiency.
• Collaborating with stakeholders to provide tailored application support based on their unique needs.

• Demonstrated experience in application support within a financial services or brokerage environment.
• Strong understanding of trading platforms, brokerage operations, and market data systems.
• Excellent troubleshooting and problem-solving skills with a proactive approach.
• The ability to communicate complex technical information in an easy-to-understand manner.
• A collaborative team player with a client-focused mindset and the ability to manage competing priorities.
• Hands-on experience with incident management tools and debugging processes.

Robert Half