Senior Operations Specialist
Beam Mobility
- Waterloo, NSW
- Contract
- Full-time
- Responsible for leading our operations across Greater Sydney - managing thousands of our electric vehicles.
- Lead, manage, and mentor a team of Marshals and Fleet Technicians to keep operations running as efficiently as possible
- Work shoulder to shoulder with Marshals and Fleet Technicians both in the field and on the warehouse floor, to maintain a deep understanding of day-to-day operations, assist during busy periods and occasionally on weekends as required.
- Strive to meet operational KPIs and keep abreast of financial metrics week to week.
- Work closely with and provide on the ground insight to the Regional Operations Manager.
- Work directly with external stakeholders (e.g. council staff) to resolve operational issues as they arise.
- Oversee our Marshals and Fleet Technicians through activities such as:
- Setting the weekly roster for Marshals and Fleet Technicians.
- Onboarding and training new starters.
- Providing clear and concise direction and performance manage team members where required.
- Ensuring staff adhere to all internal safety standards and operating procedures.
- Manage warehouse operations, through activities such as:
- Ensuring that the warehouse operates at peak efficiency, with safety and quality of repairs being the primary goal
- Monitor and maintain stock accuracy by ensuring physical stock is in line with the inventory management system and ensure all stock movements are recorded to ensure accuracy.
- Take initiative and ownership to identify and solve problems when they arise.
- Prior experience managing a team or warehouse, such as in the transport / logistics industry. Team management and organisation is cornerstone to this position.
- You are a proactive self-starter and bring a hands-on attitude with a natural drive to seek out continuous improvement.
- Strong written and verbal communication and ability to manage external stakeholders effectively via email and phone calls.
- Smartphone proficient - used with all our e-scooters.
- High attention to detail.
- Articulate and with exceptional organisational skills.
- Growth mindset & willingness to learn new skills.
- Ability to work through problems under pressure and find a resolution
- Ability to be resilient, assertive, optimistic and open to change.
- Physically fit to lift e-scooters (25kg)
- Familiar with Office or Google Suite of applications (Sheets, Slides etc)
- Strong Excel skills or SQL Knowledge is a bonus