QLD Client Relationship Manager
Aurex Group
- Queensland
- Permanent
- Full-time
- Develop comprehensive Operations Plans for all sites and project manage their implementation with Area Managers (AMs).
- Review fortnightly reports and take ownership of business performance metrics for the allocated portfolio.
- Demonstrated track record in P&L ownership and management of circa $8-10M.
- Oversee monthly price increases and manage relationships with all customers in the assigned portfolio.
- Identify and provide feedback on sales opportunities to the business development team.
- Collaborate with AMs to prepare and submit quotes, adjusting time in building to maximize margin.
- Engage in building-specific decision-making, problem-solving, and firefighting.
- Plan for organizational requirements in advance and directly manage AMs, ensuring a top-performing team at all times.
- Quality assure HR management by AMs, including sign-off on their structure and key hire/fire decisions.
- Ensure the agreed Operations Framework is fully implemented and extended across the allocated portfolio.
- Keep all audits, Operations Plans, and the Site Tracker up to date.
- Proven experience in a managerial role within the cleaning industry.
- Strong knowledge of cleaning industry best practices and standards.
- Excellent organizational and time-management skills.
- Effective leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Problem-solving and decision-making capabilities.
- Ability to build and maintain positive client relationships.