Franchise Performance Coach - NSW/ACT

Sydney, NSW
Permanent
Full-time

14 days ago
Apply easily

Company Description

Drive growth and performance across Aussie’s NSW/ACT retail franchise network
Coach and partner with franchisees to elevate customer experience and results
Make a real impact in Australia’s property journey with a market-leading brand

Join Lendi Group and help shape the future of property in Australia. In this role, you’ll drive franchise growth, support business owners, and elevate customer experiences — making a lasting impact with Australia’s most trusted mortgage broking brand.About Lendi GroupAt Lendi Group, we’re revolutionising the property journey. As the force behind Lendi – Australia’s #1 digital mortgage platform – and Aussie, we bring together tech, talent, and a customer-first mindset.With a $100B+ loan book, 1,300+ brokers, 230+ retail stores, and integrated property solutions, we empower Australians to Find, Buy, and Own property with confidence. Named Australia’s Aggregator of the Year (2024), Lendi Group is where innovation meets impact.Why Join Us?

Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.
Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job DescriptionYou’ll lead franchisees across your region, embedding best-practice sales disciplines, driving adoption of Lendi Group initiatives, and championing customer excellence. You’ll be a trusted business partner, change leader, and key driver of growth.As a Retail Business Consultant / Franchise Performance Coach - NSW/ACT, you will:

Coach franchisees to deliver business plans, sales performance, and operational excellence.
Drive growth in store count, broker count, and customer satisfaction.
Implement the State Market Representation Strategy to expand Aussie’s retail footprint.
Partner on recruitment, onboarding, and lifecycle management of brokers.
Act as a change leader, embedding new tools, systems, and strategic initiatives.
Ensure compliance with franchise agreements, operational benchmarks, and regulatory standards.

QualificationsWhat we're looking for:

5+ years in sales leadership, franchise management, or complex retail networks.
Proven ability to coach, influence, and inspire teams across multiple locations.
High commercial acumen with data-driven decision-making skills.
Knowledge of mortgages, lending, property, or complex retail services desirable.
Exceptional relationship-building and change leadership experience.

Additional InformationLendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.We support our people in a variety of ways, but a few of the benefits that our people rave about include:

A vibrant, relaxed, yet professional culture.
Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
An additional week’s Loyalty Leave each year after reaching 3 years’ service.
Wellness initiatives with a strong focus on psychological safety.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!#aussie #LI-GP2 #LI-Hybrid

Aussie