Mission Australia Client Voice Coordinator

Mission Australia

  • Queensland
  • Permanent
  • Part-time
  • 9 days ago
  • Part Time (21 hours), Max Term Contract to 30/06/2026
  • Location: Flexible State Location with Work from Home Options!
  • Great rates of $46.51 + Super + NFP Salary Packaging
  • Make a meaningful difference to the lives of Australians in need
Life at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.Find out more and .Your opportunityWe’re looking for someone with heart and experience to join Mission Australia in a part-time role (21 hours per week, with flexible working days). This role will bring together and support our Mission Australia Advisory Panel – a group of people with lived experience of our services who share their voices, stories and knowledge to help shape the way we work. A big part of this role is making sure lived experience is valued and heard across the organisation, especially in our focus on ‘Choice, Control and Independence.’ You’ll be working alongside colleagues, partners and communities, including Aboriginal and Torres Strait Islander peoples, to listen deeply, share power, and create better systems and services that reflect community strengths and needs.Your key responsibilities will be to:
  • Coordinate and facilitate the Mission Australia Advisory Panel, including planning meetings, supporting members, and ensuring a safe, trauma-informed environment.
  • Lead the inclusive recruitment of the next Advisory Panel (2026), ensuring a diverse and representative group of voices.
  • Work with colleagues and leaders across Mission Australia to identify key topics and priorities for the Advisory Panel to explore and advise on.
  • Promote and elevate the voices of people with lived experience, creating opportunities for their input into organisational decision-making and strategy.
  • Support the development of other advisory and action groups (e.g. Housing, NDIS, Communities of Focus, Employment) to grow participation and strengthen influence across the organisation.
  • Build and maintain strong relationships across Mission Australia and with external partners, encouraging collaboration, sharing stories, and amplifying the impact of lived experience.
  • Manage reporting, planning and communication activities, ensuring insights and recommendations from the Advisory Panel are shared with the Board, Executive and wider organisation.
Requirements for success
  • Relevant qualifications in Human Services, Social Work, Community Development, Social Science, Public Policy or similar or equivalent experience acceptable to Mission Australia.
  • Postgraduate study or training in Service Design, Systems Thinking or Co-Design will be highly regarded.
  • Personal lived experience connected to Mission Australia’s service areas (such as housing, homelessness, mental health, substance use or other challenges) is highly valued.
  • Experience working in lived experience advocacy, advisory, or participation roles, ideally within a medium to large service organisation.
  • Understanding of and experience working respectfully with Aboriginal and Torres Strait Islander peoples, and people from culturally and linguistically diverse backgrounds.
  • Effective skills in communication and facilitation, with the ability to engage and influence across different levels of an organisation.
  • Ability to build relationships and provide support in ways that are safe, respectful and empowering.
  • A passion for social justice, with the drive to create opportunities for people whose voices are often excluded to be heard and influence positive change.
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your benefits
  • Rewarding work – every day you know you’re making a real difference
  • Not-for-profit salary packaging, reducing your tax (details via
) * Free external, confidential counselling and access to
  • Volunteering opportunities
  • Opportunity to purchase additional annual leave
  • Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our cultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email or visit our for additional contact details.We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us atHow to applyClick ‘Apply’ and send your application today!As a committed employer, we will respond to your application.Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

Mission Australia