Enablement: Continuous Improvement: Manage and communicate the partners enablement strategy to ensure learning plans in place to meet market demands. Partner Resource Certification Approval: Ensure partner resources obtain and maintain the necessary certification to allow system access Health Reviews: Lead data-driven program health reviews and run Quarterly Business Reviews (QBRs) to build trusted relationships with partners. Working with peers to gain support where a PIP process is required. Build and foster trusted relationships with partners and those that interact with partners outside of the global partner organization. Ability to facilitate internal and external status meetings to discuss metrics, performance and opportunities. Attention to detail is crucial, as is the ability to gather and summarise detailed information from all involved parties to make accurate business decisions. Ensure ongoing and accurate data within the partner portfolio including but not limited to forecast accuracy, push percentage, CSAT, and Time to Live, with a willingness to contribute to the development of tools and data that does not exist today. Manage to and execute on partner programs under varying delivery methodologies. Through having industry knowledge be able to identify enablement opportunities for ongoing partner quality and growth to ensure continuous improvement across the partner portfolio. Manage escalations to identify problems, paths to solution, and remediation plans to ensure problems to avoid further escalation. Identify opportunities to improve and find efficiencies to support evolving UKG Business Needs. Reiterate UKG messaging around changes to the partner network and advocate for the partner as needed to ensure we are creating a positive partner experience. 8+ years in a Professional Services or Consulting experience Bachelor's Degree in a related field or other relevant combination of training and experience required Travel of up 25% may be required for this role Strong interpersonal and professional communication skills, Proven business acumen within the SaaS industry including revenue recognition and forecasting Ability to understand and articulate technical concepts and derive solutions
