National Parts Manager/Customer Service Manager
- New South Wales
- Permanent
- Full-time
- Manage the parts business to maximize operational and financial goals in line with the company's objectives
- Promote and sell the complete range of Manitowoc spare parts through direct and dealer routes to market
- Build strong end user relationships to facilitate Parts business to crane rental companies
- Active participation with regional/global product managers on new product development and the requirements for the Australian markets
- Work closely with sales team for new opportunities regarding Part sales, Recommended Part List (RPL) sales, customer relations and work with the sales team to ensure that direct parts orders are fulfilled
- Responsible for all aspects of the Parts processes and to work within the discount structure as agreed with the Customer Service Director and/or GM/VP Sales
- Overseeing the management of the warehouse operations, and ensuring accurate stock level in both system and physical
- Other areas of responsibility as assigned
- Possess a qualification of Bachelor's degree or equivalent experience
- At least 8-10 years of customer service-related working experience preferably in the crane industry or heavy equipment industry
- Experience with managing people in a team is a Must Have
- In depth knowledge of the Australian crane industry is a plus
- Knowledge of the crane industry is a big plus
- SAP knowledge is a Must Have, especially from a logistics and monitoring perspective
- Comprehensive knowledge and experience in the operation of a capital equipment parts and logistics operation
- Ability to understand and communicate technical specifications within a supplier environment
- Highly developed communication skills across all sectors of the business environment, operators through to directors
- Contributes to a positive & friendly working environment good negotiation skills (understand the market/competitors' products and service)