Senior M365 Engineer
Datacom
- Brisbane, QLD
- Permanent
- Full-time
- Provide technical leadership for customers Microsoft 365 environments
- Using tools and processes to deliver services to customers in accordance with SLAs
- Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
- Identification of inefficient procedures or processes and suggesting improvements for implementation
- Produce accurate, concise, and timely reports as required
- Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
- Creation of design documents (HLD, DDD and LLD)
- Assume the role of technical leader or design engineer in projects as required.
- Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
- Provide governance and support to customers Microsoft 365 environments
- Previous experience in an ICT Professional Services organisation
- Extensive hands-on experience as a Microsoft 365 Engineer
- Working knowledge of competitor solutions in the below IT platforms
- Extensive knowledge of core collaboration services in Office 365 including[CW1] :
- Exchange Online Mailbox Management
- Exchange Online Protection
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Email security and archive technologies
- Enterprise SSO Applications
- Third party mail filtering solutions
- Extensive knowledge of core AzureAD (Entra) identity management and related objects including:
- Users
- Traditional Groups (Security, Distribution)
- Office 365 Groups
- Devices
- Guest Users (External Users)
- Working knowledge of AzureAD (Entra) identity and authentication technologies including:
- Azure AD Connect
- Password Hash Sync
- Pass-thru Authentication
- Seamless SSO
- ADFS
- Azure MFA
- SSPR