Service Support Centre Consultant
Tabcorp
- Granville, NSW
- Permanent
- Full-time
- Answer inbound calls and webchats, meeting measured KPI's focusing on quality of service
- Support our venue partners with various tasks associated with maintaining TAB, Keno and Sky facilities in their venue
- Answer calls in a timely and efficient manner
- Deliver an exceptional experience to all customers
- Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Maintain accurate records of venue calls
- Comply with confidentiality and privacy policies
- Identify opportunities to improve administrative processes to enhance customer experience and/or to drive efficiency for Tabcorp
- This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gambling entertainment industry.
- Industry competitive salary arrangements which exceed award rate
- Hybrid work model following Tabcorp's Work From Home (WFH) policy, allowing flexibility for remote work
- Team activities including lunches and office events
- Granville based location with free onsite parking
- A dynamic and friendly office environment with opportunity for quick career advancement
- Casual position available
- Rotational Roster, 4 weeks roster in advance
- You must be available to work a rotational roster between our operating hours 8am - 11pm 7 days a week. Your shifts may include starting at 8am or ending at 11pm or as determined by the business needs
- Your days and hours of work each week will be determined by the business needs
- You can expect on average to be rostered between 16 to 30 hours per week or as determined by the business needs
- foster a respectful and inclusive working environment within your team;
- support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.
- © 2024 Taborp