Service Support Centre Consultant

Tabcorp

  • Granville, NSW
  • Permanent
  • Full-time
  • 4 days ago
Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It's an exciting moment in our history - a new era of Tabcorp. We're raising the game by creating the most engaging betting and entertainment experiences, and to lead in integrity.We're here to create excitement everywhere - through our incredible people, unrivalled experiences and strong relationships. We're bringing industry leading products and services to our customers and breaking into new horizons.Game to join us?About the roleTabcorp's B2B contact centre, located in Granville is at the forefront of bringing to life our purpose - "Excitement with Integrity". This contact centre role is pivotal in supporting our venue partners across our core business operations. On-the-job training will be provided to bring you up to speed with our products, including TAB, Sky and MAX.What you'll do
  • Answer inbound calls and webchats, meeting measured KPI's focusing on quality of service
  • Support our venue partners with various tasks associated with maintaining TAB, Keno and Sky facilities in their venue
  • Answer calls in a timely and efficient manner
  • Deliver an exceptional experience to all customers
  • Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Maintain accurate records of venue calls
  • Comply with confidentiality and privacy policies
  • Identify opportunities to improve administrative processes to enhance customer experience and/or to drive efficiency for Tabcorp
  • This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gambling entertainment industry.
Why work for the Service Support Centre?
  • Industry competitive salary arrangements which exceed award rate
  • Hybrid work model following Tabcorp's Work From Home (WFH) policy, allowing flexibility for remote work
  • Team activities including lunches and office events
  • Granville based location with free onsite parking
  • A dynamic and friendly office environment with opportunity for quick career advancement
Role Details:
  • Casual position available
  • Rotational Roster, 4 weeks roster in advance
  • You must be available to work a rotational roster between our operating hours 8am - 11pm 7 days a week. Your shifts may include starting at 8am or ending at 11pm or as determined by the business needs
  • Your days and hours of work each week will be determined by the business needs
  • You can expect on average to be rostered between 16 to 30 hours per week or as determined by the business needs
About UsTabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better. To find out more about us and what we offer, visit our website.We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:
  • foster a respectful and inclusive working environment within your team;
  • support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.
We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.Tabcorp is a 'Circle Back Initiative' employer - we commit to respond to every applicant.Ready to apply?First Name (required) 69ed0118Last Name (required) 494b816fEmail (required) c72018efApply Please wait... DoneThank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.Recommended JobsUtilise your customer service skills to assist venues with their day-to-day operationsHM - Carmel Dowdle Talent Acquisition - Michael MacaluaAs a member of our Investigations team, you'll be working as a Senior Investigation Analyst playing a crucial role in ensuring data accuracy, completeness, and timeliness for our analytical reporting and investigation insightsAs a Senior OB Operator you will demonstrate high-level operational knowledge and provide leadership, direction and effective communication to the OB teamIn this fast paced role you will be responsible for monitoring and maintaining all live transmission requirements. We are looking for someone with an eye for detail and who is calm under pressure.Our Senior Manager in Corporate Testing & Monitoring plays a crucial role within Tabcorp's Line 2 Risk Function. Responsible for managing stakeholders, a team and the control assurance and Internal AuditSign up for Job AlertsFor more information on how we handle your personal information, please see our .First Name (required) 1eb73930Last Name (required) a0df5849Email (required) 9d233491Job Alert 894a17f4Categories ec390c40 Categories eb852988Employment Type f43732f4 Employment Type cbcd69e7Locations 30d2b09f Locations 364b75ebSend Please wait... DoneThank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.Stay up to DateWe acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. We pay our respects to their Elders past, present and emerging.Company InfoCareersInvestors
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