Membership Sales Consultant
- Sydney, NSW Melbourne, VIC
- Permanent
- Full-time
Reporting to the Experience Manager, you'll ensure sales targets are met and there is complete member satisfaction in all interactionsIn a nutshell:You'll understand each prospect's objectives, buying criteria and decision making processes and form genuine and long-term relationshipsYou'll actively generate leads through inbound inquiries, free guest passes and community engagement. You'll establish and nurture relationships with potential members both online and in-person, attending networking events and promoting Virgin Active's unique social wellness offering.You'll conduct one-on-one consultations and club tours to understand prospects' wellness goals and introduce them to Virgin Active's premium offerings. You'll tailor the sales presentation to highlight how our services-fitness, group classes, wellness programs, and community engagement-support their specific needs.You'll drive membership conversions by clearly articulating the benefits of Virgin Active's holistic wellness approach and social community. You'll offer tailored membership packages, effectively handle objections, and close the sale while ensuring prospects understand the long-term value of joining.You'll proactively follow up with new members after they've signed up. You'll engage them in their wellness journey, ensuring they are familiar with all the services offered, from group fitness classes to personal training, workshops, and recovery programs.You'll stay on top of admin to ensure seamless administrative processes.You'll advocate safety and ensure an overall safe environment for members and team members.You'll find ways to give that little bit extra... especially when it's unexpectedAll about you:You have
1 year of relevant experience and flexibility to work a non-traditional schedule.You have aligned experience. You know what it's like to work with a high-profile consumer brand and thrive on exceeding performance targets. You may also have some retail or hospitality sector experience. A+ for youYou are people-focused. You enjoy learning about their needs and coming up with personalised and complete solutions. You're patient, level-headed and cool under pressure. Kicking sales targets out of the park by delivering impeccable customer service makes you feel warm and fuzzy inside.You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating at all levels. You're authentic when you express yourself. People trust your judgement.You are driven. You're perceptive, you ask questions and you strive to understand. You enjoy solving problems and have incredible persuasive ability. You don't get flustered easily. You're comfortable managing your time and can be counted on to reach targets.You have a can-do approach. You think on your feet. You're cool with ambiguity and you roll with the punches when things change. You're motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find itWhat we offer you:One of the world's most recognised and exciting brandsA culture that's all about inspiring people to live an active lifeA free membership for you to workout at our clubs (and one for your buddy after 12 months)Discounted personal trainingSpecial deals with our retail and service partnersPaid parental leave to spend time with your new little humanRegular personal and professional developmentConfidential 24-hour support via our employee assistance programUniforms designed in partnership with Rec GenFun. It's part of our success. We prefer smiles to graphs. We like to be human rather than corporate.Be part of something meaningful and apply now.