Patient Services Officer

• Work efficiently in a fast-paced administrative role where patient focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and Receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

• Demonstrate ability to provide excellent patient care and customer service.
• Have strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Show proven experience to work successfully both independently and in a team environment.
• Possess knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Have exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Are flexible with their approach to work and able to adapt in a fast-paced environment.

• Established, close-knit team, and thriving culture.
• Fast-paced, challenging role with one of the most influential healthcare providers.
• Supportive environment where you can develop with excellent management.
• Great work/life balance, no late shifts or weekend work
• Internal and external training and development opportunities.
• Uniform provided following probationary period.
• Elevated casual rate

GenesisCare