Support Coordination Manager

New South Wales
Permanent
Full-time

18 hours ago

Join Our Support Coordination Team!About the roleWe have an exciting opportunity within our Support Coordination Team, which connects participants with an NDIS plan to the support and services offered by New Horizons and the community. As the first point of contact for NDIS participants, families, and Support Coordinators, our team provides essential information about New Horizons and assists those who have chosen us to deliver their NDIS plan services. This is a Max term contract role for 12 months.Reporting to the General Manager - Finance and Product, you will lead a dedicated team of Support Coordinators, ensuring the delivery of high-quality services that align with the National Disability Insurance Scheme (NDIS) objectives. Our Support Coordination services focus on empowering participants to make informed choices, connect with their preferred service providers, and achieve their personal goals, independence, and community integration.Key Responsibilities:
Lead and manage the Support Coordination team, ensuring training, development, and supervision.
Ensure high standards of quality and compliance in service delivery.
Engage in strategic planning and build strong stakeholder networks.
Oversee budget management and program development within budget.
Ensure customer retention and satisfaction through regular reviews.
Promote continuous improvement and person-centered services.
Maintain in-depth knowledge of New Horizons services and relevant legislation.
Manage administrative tasks, tracking, and reporting on team progress.
Ensure compliance with contractual obligations and internal policies.
Provide coaching and feedback to staff to achieve service KPIs.Essentials:
Relevant tertiary qualifications and/or significant experience in a similar role.
Ability to drive and support change and innovation.
Capacity to build and maintain effective community connections and relationships.
Strong people leadership skills with a proactive, supportive, and inclusive management style.
Contribute to a constructive and innovative workplace culture.
Advanced competency in working with people with disabilities and/or mental illness, and understanding of relevant legislation.
Excellent communication skills with the ability to engage and influence key stakeholders.
Actively seeks and encourages innovative solutions, performs under pressure, and maintains resilience.
Strong understanding of business processes, including budget management, financial data, and compliance.
Technical literacy with proven ability to use Microsoft Office and reporting systems, and understanding of risk management and WH&S requirements.Pre-employment Checks:
National Disability Insurance Scheme Worker Check;
Working with Children Check (or any equivalent check available in the State or Territory in which your employment is based); and
National Police Background Check that discloses your suitability to have unsupervised contact with vulnerable groups of people (not older than 3 months)If you are passionate about making a difference, we would love to hear from you!

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