Customer Service Relief Shift Supervisor

Rooty Hill, NSW
Permanent
Full-time

9 days ago

Are you a customer service superstar? Are you ready to take the next step in your career into a leadership position? We'd like to hear from you!We are currently seeking energetic and highly motivated Customer Service Relief Shift Supervisor. This is a great opportunity for existing team members to develop their leadership skills.About the role:The primary responsibility of this position is to supervise on a relief basis for the daily operations of the Customer Service team. This position will organise and allocate the tasks and activities of the team on shift, and act as a key point of escalation for customer enquiries.About you:Someone who is a natural leader, delivers exceptional customer service, immaculate written and verbal communication and can deal with all levels of customer complaints.What you will need to be considered...

First Aid Certificate (or willingness to obtain)
Working with Children Check Clearance
Demonstrated high level attention to detail
Cash handling experience in a past-paced environment
Experience using CRM systems, particularly InfoGenesis and LINKS
Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)
Demonstrable high-level customer service skills
Willingness to undertake Leadership and Performance Management training
Availability/flexibility to work shifts per operational requirement
Clear performance management history for 12 months

West HQ

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