The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.We are currently recruiting Senior HVAC/Air Conditioning & Appliances Technicians for Melbourne region.What’s in it for you?Work from home model – no need to travel to and from the workshop dailyCompetitive salary + SuperTools of the trade – Van, Uniform, Phone etcFull Training and continuous developmentCareer ProgressionGreat company benefits and leave policiesOpportunity to expand your skillset and work with our appliance brandsChance to step up and take the business forward, having impactful conversations with our customers and support our Business Development Managers to build the brand!If this sounds like you and you believe you are a confident friendly communicator who can represent our luxury/premium brand, then read on!Key Responsibilities:Accurately service faults, provide maintenance, and measure product service dataSupport our Customer Service Technicians to ensure faults are serviced accuratelySupport our Dealer and Authorised Service Centre network with training on service and installationDevelop and maintain superior product knowledge through all training media, service manuals and training sessionsInfield supervision of Technicians and Apprentices when requiredIdentify suggested improvements and shares with relevant cross-functional stakeholders e.g., Manufacturing, Quality, Product Development for diagnosis, analysis and continuous improvementEnsure all activities of the customer experience service operation is performed in compliance with country, state and federal regulations, and laws governing business.Maintain and manage van stock of spare parts inventory.Experience Required:Demonstrated domestic and commercial HVAC experience, fostering a culture of action learning and performance through effective coaching and mentoring.Must have a Refrigeration Mechanical – Certificate III, ARCtick Licence, and an Electrical Practicing Licence for the state.Must have a valid and clean driver licenceProven track record in delivering exemplary customer service experience in the HVAC space.What Next?If you would like to help deliver us a premium customer experience and join a continuously growing and developing global company, now's your chance. Apply now and let's get you an interview!#LI-DNIFisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
