Team Leader Payments - Workers Compensation

Macquarie Park, NSW
Permanent
Full-time

1 day ago

Job Description:Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.If you’re ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together!We are seeking a motivated and experienced Team Leader of Payments for our Self-Insurance team. As the Team Leader you will oversee the processing and payment of workers compensation claims, ensuring accuracy and timeliness. In doing this you will lead and supervise a team of Payment/Claims Support Officer, ensuring compliance with workers compensation legislation, policies, and internal procedures.Responsibilities and dutiesTeam Management & Leadership

Provide coaching, mentoring, and performance feedback to team members.
Allocate workloads and manage leave to ensure consistent team coverage.
Conduct regular team meetings to communicate updates, priorities, and training.
Identify training needs and support the upskilling of team members.

Quality Assurance & Compliance

Perform regular audits to ensure payments are accurate and justified.
Investigate discrepancies or errors in payment processing.
Implement process improvements to increase efficiency and reduce risk.
Liaise with internal audit or compliance teams when needed.

Stakeholder Communication

Collaborate with case managers, insurers, and finance teams to resolve payment issues.
Communicate effectively with injured workers or legal representatives regarding payment status.
Act as an escalation point for complex or sensitive payment matters.

Reporting & Analysis

Generate and review reports on payment volumes, turnaround times, and error rates.
Provide insights and recommendations to management based on data trends.
Support budgeting and forecasting related to claims payouts

Required skills, experience and qualifications

Experience in processing workers compensation payments or claims
Good understanding of workers compensation laws and policies
Previous experience leading or supervising a team
Experience working in insurance, government, or a similar regulated industry
Strong customer service and stakeholder management skills
Familiarity with claims management or payment systems
Ability to manage workloads and meet deadlines
Experience reviewing payment accuracy and resolving issues
Good attention to detail and problem-solving skills
Comfortable using Microsoft Excel and other basic software
Strong communication and documentation skills

About DXCDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.Our culture and benefitsDXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXCAs an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.We are an equal opportunity employerDXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

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