Customer Service Coordinator - Escalations

Nick Scali

  • Wetherill Park, NSW
  • Permanent
  • Full-time
  • 27 days ago
Company DescriptionAs market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2025.Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment.Job DescriptionAre you passionate about delivering top-notch customer service? Do you have a knack for resolving complex issues? If so, we have the perfect opportunity for you!As our Customer Service Coordinator, you will liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards.Key Responsibilities:
  • Work closely within a team of 8 to resolve warranty cases.
  • Work with other departments to reach resolutions.
  • Liaise with customers via phone and email.
  • Ensure seamless customer service and support.
Qualifications
  • Customer service experience in an office-based role needed
  • Excellent communication & customer service skills
  • Strong problem-solving skills and the ability to handle challenging situations with ease
  • Great attention to detail
  • A technical and inquisitive mindset
  • Ability to investigate warranty cases, and research product information
  • Proficiency in basic computer-based systems, such as soft phone systems, Microsoft. programs (Word & Outlook), and web-based email systems, or the ability to learn these
Only those with full working rights in Australia need apply.Additional InformationWhy Work for Nick Scali?
  • Job security at a publicly listed company trading for over 60 years and continuing to grow
  • Competitive salary
  • Continuous training and career development opportunities
  • A supportive team environment that values innovation and improvement
  • Free onsite parking down a private driveway
  • Close to M7 motorway
  • Monday to Friday only
  • Monthly free team lunch

Nick Scali