AO3 Business Support Officer
- Longreach, QLD
- Permanent
- Full-time
- Provide efficient and high standards of customer service to customers
- Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
- Willingness to work within a fast-paced environment with KPI's and mechanisms to measure and monitor performance.
- Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services.
- Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
- Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
- Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
- Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
- Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
- Effectively undertake general administration functions as required.
- High level attention to detail and accuracy
- Ability to work independently
- Intermediate to advanced excel
- Excellent customer service skills
- Basic accounts knowledge would be an advantage
- Capacity to start immediately in a role