Graduate Client Services Officer

• Daily lunches, coffee, fruit, and snacks available
• Training & Development

• Respond to Customer and Business Partner enquiries via all contact channels i.e. Telephone, Email and Webchat.

• Adhere to shift and task schedule according to periodic rosters.

• Produce customer correspondence within agreed service levels and quality criteria.

• Resolve customer complaints in accordance with our Internal Dispute Resolution or escalate issues outside expertise.

• Participate in continuous improvement activities.

• Complete compliance training within the set timeframe.

• Actively self-manage performance and engage in coaching and training to improve performance.

• Adhere to policies, standards and procedures to mitigate risk and meet regulatory guidelines.

• Identify and alert Risk Management about any risks within the role.

• A relevant degree in finance, business, commerce or a related field.
• Strong communication and interpersonal skills.
• An eye for detail and a commitment to accuracy.
• A proactive attitude with a willingness to learn and grow.
• Basic knowledge of financial services or accounting principles.
• Competence in using Microsoft Office Suite, particularly Excel.
• Strong organisational and time-management skills.

• Permanent, full-time position within the financial services industry.
• Complimentary lunch and snacks provided in the office.
• Opportunities for professional growth and development.
• A supportive and collaborative workplace culture.

Michael Page