Atura Blacktown - Bartender

• Anticipate and attend to the guest’s needs and desires immediately.
• Maintain your self appearance in accordance with the hotel’s grooming standards.
• Maintain a harmonious relationship with other members of the service team.
• Acquire a full knowledge of the hotel’s food and beverage service policies and procedures.
• Maintain superior levels of food and beverage service to hotel guests.
• Comply with the hotel’s standards when producing and dispensing food and beverage products.
• Maintain an acceptable degree of knowledge with regard to food and beverage product.
• Participate in all rostered theoretical and A on the job training sessions.
• Comply with all of the hotel’s operational policies and procedures.
• Ensure that all areas are stocked in accordance with established par levels.
• Maintain a clean and safe working environment.
• Have a full knowledge of and practice of all of the hotel’s established occupational health and safety guidelines (OH&S).
• Adhere to all established cashiering policies and procedures.
• Ensure the protection and maintenance of all operating equipment.
• Complete all assigned opening and closing duties.
• Give assistance to other departments or outlets when required.
• Attend all scheduled meetings.
• Perform any other duties as directed by supervisor / manager.

• Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide them with menus.
• Take Orders: Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.
• Serve Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.
• Check on Guests: Regularly check in with diners to ensure they have everything they need and address any concerns.
• Maintain Cleanliness: Keep the area clean and well-organised, including clearing tables, resetting, and restocking.
• Collaborate with Kitchen Team: Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.
• Handle Payments: Present bills to guests, process payments accurately.
• Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance the guests’ experience.
• Handle Guest Requests: Address special requests and accommodate guests' needs to the best of your ability.
• Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.
• Flexibility in work schedule, including evenings, weekends, and holidays.

• Accurate task completion
• Customer feedback
• Achieving team targets

• Previous experience in a similar role.
• Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).
• Must be able to stand for extended periods and lift heavy items.

• Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.
• Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
• Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.
• Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
• Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.
• Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.

EVT