Service Operations Engineer

Adelaide, SA
$94,198-101,643 per year
Temporary
Full-time

1 day ago

At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.

Adelaide location
From $94,198 - $101,643 (depending on experience) + 15.4% superannuation
24-Month Fixed Term Contract
Applications close at 11:59pm, Thursday, 18 September 2025

The teamThe Information Technology Team delivers a broad range of services and support across ASIC. Service Operations provides national IT assistance to ASIC staff and stakeholders. ASIC is undergoing a major digital transformation to become a best-in-class financial regulator, with significant projects focused on modern workplace tools, mobility, security, cloud systems, and a growing emphasis on data sharing, analytics, and automation.The roleThis role provides on-site and remote second-level IT support for ASIC users, contributes to national projects and limited third level assistance, and encourages ongoing skill development for career growth.Your responsibilities will include:

Deliver second-level support across ASIC systems, collaborating with IT teams to resolve incidents and requests.
Own customer issues, ensuring clear communication and a positive experience.
Document processes to support efficient IT operations.
Contribute to projects, rollouts, offsite support, and major initiatives.
Provide fast, high-level support to Commission and Senior Executives.
Manage and resolve items in team ticket queues.
Build strong relationships with business and IT stakeholders nationwide.
Guide first-level Service Desk staff to improve first-call resolution.
Support and maintain mobile devices including Surface laptops, iPads, and iPhones.

About youLikely Skills and Experience:

Strong technical support experience across large user bases nationally.
Proficient in Ivanti or similar ITSM tools.
IT qualifications or equivalent industry experience.
Familiar with Microsoft Active Directory.
Logical, practical approach to technical problem-solving.
Skilled in user support, issue resolution, and meeting SLAs.
Experienced in both remote and face-to-face support.
Excellent communication and stakeholder engagement.
Support experience with AD, Windows 10/11, M365, Azure Virtual Desktops, and iOS.
Desirable skills in M365 Power Apps, Intune, Netskope, and video conferencing.
Advantageous knowledge of Azure AD and AWS.
Strong interest in process improvement and automation.

View the position description for more information or click ‘apply' to start your application.Applications close at 11:59pm AEST, Thursday, 18 September 2025.About ASICASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.We offer a range of employee benefits including:

Attractive superannuation
Additional leave entitlements
50/50 hybrid work-from home model
Flexible work arrangements
Assistance for study and professional development

Click to view ASIC's salary and benefits guide.To read more about ASIC, you can visit our or review our .To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.Share this Opportunity

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